Total Quality Management - TQM
According to a British Department of Trade web site, Total Quality Management is
the way of running a business.
David Hutchins our founder, conducted the first course on TQM in Europe and possibly anywhere outside of Japan as far back as 1972! From then until the mid 1980s he was almost the sole pioneer of this concept in the UK and Europe and as such has amassed a huge amount of experience in successful projects he has conducted around the world. Reference the 'About DHI' pages on this site.
Our courses on TQM related topics are many and varied and include
Facilitator Training,
Root Cause Analysis,
Continuous Improvement and a full range of Six Sigma and Lean Manufacture courses. TQM can be applied to companies with as few as a handful of employees to huge programmes spanning two or more years with global giants.
For example, our most recent large scale success was
Mobarakeh Steel in Iran. The programme at Mobarakeh began in 1997 and continues to this day. During that time, under the umbrella of TQM, we have conducted virtually the full range of DHI training courses and have worked with all levels of management through to the workforce.
As a consequence of all of this, and the training that we gave them in
Continuous Improvement,
Mobarakeh has recorded savings of $125M in the first three years and claims an on going $75M per year since 2002. Currently the programme is not only being taken down the supply chain but also to customers and other companies in the viscinity of the company as part of its contribution to society. They have also risen to be recognised as one of the worlds top iron making and steel producing companies.
DHI Total Quality Management (TQM) courses.
Typically the core course is four days and is best conducted on site or nearby.
It includes
Hoshin Kanri (although strictly speaking Hoshin Kanri embraces TQM),
Benchmarking,
Organisation and prioritisation of Key Performance Indicators,
Establishment of Departmental Goals,
Quality Related Cost reduction or Cost of Poor Quality (COPQ)
The 'Project by Project'
continuous improvement process.
The role of
Lean Manufacture and all of its related tools,
The application of
Six Sigma,
Supply Chain management,
Quality Circles or
Kaizen activities,
1st and 2nd party Auditing (we do not encourage 3rd Party Auditing unless it is being forced on the client)
Statistical Process Control where relevant including its application to office operations.
The roles of Top, middle and lower levels of management,
The support organisation - Steering committees, Quality Councils,
Facilitation, the use of the PDCA concept at organisational level to achieve control and
continuous performance improvement.The courses are totally participative and one of the aims will be to enable the client to start up the programme during the event and to plan the role out.
The course is likely to lead to a series of successive events as part of a company wide plan to include the whole operation.
Please contact us for further information and please look at the rest of our web site to see in more detail what might be included in a bespoke programme for you.