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Root Cause Analysis training
Root Cause Analysis is the systematic means by which all deep rooted problems can be solved and eliminated. The Root Cause Analysis process can be applied to any type of problem whether it is technical, medical, systematic or service process related. Basically there are two kinds of problems. There are those which flare up unexpectedly when everything was previously steady and in control and there are those which are inherent in the process. Generally we approach the sudden problems by asking 'what has changed?' When we find what it is we can easily remedy the situation. Most managers and medical people are good at this, in fact it is one of their main skills.
However, this approach does not work with the problems which are inherent in the processes. These are persistent, and we generally learn to live with them. They can only be resolved by using the discipline of root cause analysis. In the end we do not notice them and generally we learn to live with them but they are always there and they are costing us money all of the time. Root Cause Analysis is designed to solcve such problems and whenever we do, the process becomes just that bit more efficient, predictable and generally takes less time. The systemic use of root cause analysis techniques in an organised structured way will continually raise the overall performance of the organisation making it progressively more and more competitive. The absence of Root cause analysis leaves the organisation vulnerable to the ever increasing severity of competition form those that do.
Our Root Cause Analysis approach will teach you and your people how to use this discipline with incredible results. The course is just 4 days and totally participative. By the end, your people will almost certainly have solves some problems and the course is usually more than self funding.
People not trained and disciplined in Root Cause Analysis will usually attempt to go directly from Symptom to Solution without first establishing the true cause or causes of their problem. This short cut approach can work if you are lucky or if it is a problem that has occurred many times before and always for the same reasons. Otherwise we might continue this hit and miss process until we stumble upon the cause or give up.
However, even if is a frequent problem that we can 'fix', why was it not properly fool proofed so that it cannot reoccur?
This highly participative three day Root Cause Analysis training course which is the core of our 4 day Facilitator course, will show you how to identify the true root causes of problems, find effective remedies and implement solutions that eliminate the problem entirely. It is most effective when used by sel managing work groups. It is also fundamental to the DMAIC process which is only a restatement of its fundamental priciples, therefore it is used in Quality Circles, Gemba Kaizen teams, Six Sigma and Project by Project activities the world over.
Programme contents:
- INTRODUCTION TO PROGRAMME & STRUCTURE OF COURSE
OBJECTIVES AND ROOT CAUSE ANALYSIS - LINKS BETWEEN ROOT CAUSE ANALYSIS AND CORPORATE STRATEGY (HOSHIN KANRI)
- THE PLAN-DO-CHECK-ACT (PDCA) MANAGEMENT CONTROL LOOP
- PRINCIPLES OF SELF DEVELOPING WORK TEAMS AND EXAMPLES OF THEIR USE OF ROOT CAUSE ANALYSIS TECHNIQUES
- ROLES OF COORDINATORS FACILITATORS AND TEAM LEADERS FOR ROOT CAUSE ANALYSIS TRAINING
- BRAINSTORMING POSSIBLE PROBLEMS
- PROJECT SELECTION FOR ROOT CAUSE ANALYSIS
- PROJECT SELECTION MATRIX
- THE PROJECT PROCESS
- ORGANISING FOR ROOT CAUSE ANALYSIS
- PROJECT SCOPE
- INTRODUCTION TO PROCESS RE-ENGINEERING AND PROCESS MAPPING
- PROCESS MAPPING BY TEAMS
- INTRODUCTION TO THE THREE TYPES OF CAUSE AND EFFECT ANALYSIS
- CAUSE AND EFFECT ANALYSIS BY TEAMS
- CONSTRUCTION OF PARETO DIAGRAMS
- SELECTION OF PRIMARY ROOT CAUSES
- PAIRED COMPARISONS TO RANK SUSPECTED ROOT CAUSES
- INTRODUCTION TO DATA GATHERING TOOLS
- USE OF CHECK SHEETS FOR POTENTIAL ROOT CAUSE TESTING
- REMEDIAL JOURNEY
- SELECTION OF POSSIBLE SOLUTIONS
- DEALING WITH PROBLEMS CAUSED BY SOLUTIONS
- OVERCOMING POSSIBLE RESISTANCE TO CHANGE
- CONSTRUCTION AND USE OF PROJECT STORYBOARDS
- MULTISKILLING SKILL MAPPING
- REMEDIAL JOURNEY - CONT. - FOOLPROOFING OR POKE YOKE
- INTRODUCTION TO PRESENTATION SKILLS
- DO’S AND DON’TS IN PRESENTATION TECHNIQUES
- USE OF VISUAL AIDS AND
- USE OF GRAPHICAL TECHNIQUES FOR EFFECTIVE PRESENTATIONS
- PREPARATION OF PRESENTATIONS BY TEAMS
- PRESENTATIONS BY TEAMS
- CONTINUOUS IMPROVEMENT - IDENTIFICATION OF NEW PROJECTS FOR ROOT CAUSE ANALYSIS
- WHERE DO WE GO FROM HERE?
- FINAL QUESTIONS AND ANSWERS,
- GENERAL DISCUSSION
This course on Root Cause Analysis forms the core of several of our other courses such as Six Sigma Yellow Belt training, Quality Circles Facilitator and Team Leader course and continuous improvement. It is one of the first courses that we developed 30 or more years ago before any of our competitors and we are proud to say that we have been copied mercilessly.
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