Problems that manifest themselves in such issues as Late Delivery, Cost over Budget, Poor Quality of delivered product or service do not usually have one simple cause. In general they are the result of complex interactions between multiple variables. In most cases, it is not simply a case of saying 'what went wrong'? and then trying to lay the blame on somebody. That approach is genreally futile and gets us nowhere. That is why these problems occur over and over again.
If you want to get to the roots of these issues it is necessary to understand what is going on in the processes and sub processes and sub,sub processes. This is where we can help because it is what we do. Process Mapping and Process Analysis and diagnostic cause analysis is at the core of our work.
65% of CEO's recently interviewed by the FT agree that operational excellence is now top of their priorities. Consequently buzzwords such as Six Sigma and Lean Manufacturing have been top of the search engines for the past few years, as companies aim to re-focus and retain customers that are becoming increasingly disloyal.
The roots of DHI are in what drives bottom-line performance - quality, cost and delivery. Manufacturers have long stressed operations (Total Quality Management, Just-in-Time, Quality Circles etc) and concepts such as Six Sigma and Lean manufacturing have been implemented in companies such as Toyota for over 25 years.
How DHI can help:
With our roots in industry going back to the 1960's, we have successfully been applying re-engineering principles to businesses.
Concepts such as Six Sigma, which re-packages process improvement and statistical process control into a standard methodology, have been applied by DHI for over 20 years. We have worked with the Japanese applying principles such as Lean Manufacture to automotive companies for over 20 years.